FAQ


 

Q: PWYW (Pay What You Want) seems cool. But even if I’m purchasing the item for $1.00, it seems a little time-consuming to have to enter all my card details, name, address etc…?

A: Have you seen how quick, and simple the checkout process is? Seriously. It’s probably the quickest checkout you could use. Enter just your email address, and card details (no need to add the name of your first pet), and boom! You’re all done.

Q: What if I’m not feeling particularly generous, and just want to download a PWYW (Pay What You Want) file for free?

A: Simple. Just pop a big fat zero (0) in the price box, enter your email address (where you’ll be added to the Mailing List. And yes, you can unsubscribe at any time), and you’ll be sent an email with a link to download the file. Done.

Q: How do I fix the ‘Some Fonts in the Document are missing’ message when I open the Sketch file? The layout in my Sketch file is all messed up too?

A: Make sure (if you don’t already have them installed on your system), to install the bundled fonts BEFORE you open the Sketch file. If you don’t install the fonts, and decide to open the Sketch file, you may experience layout/re-flow issues with your file, as a substitute font will be used.

Check out this helpful post if you’re unsure: http://www.sketchappsources.com/blog/post/how-to-solve-missing-fonts-in-sketch-app

Q: What is the copyright licence for the images included with my downloaded file? Are there any restrictions?

A: All images included in your downloaded file are taken from Unsplash (www.unsplash.com) and are under the Creative Commons Zero licence (http://creativecommons.org/publicdomain/zero/1.0/). So all is cool. You are free to do what you please with them, with no restrictions.

Q: What is the copyright licence for any SVG icons included with my downloaded file? Are there any restrictions?

A: All the SVG icons included in your downloaded file were created by the awesome Daniel Bruce at Entypo (www.entypo.com) and are under the Creative Commons Attribution-ShareAlike licence (http://creativecommons.org/licenses/by-sa/4.0/). So you’re cool to use them, without restriction. Just a little attribution to the author is required someplace, and would be the cool thing to do.

Q: What type of licence do you offer for any item that I have purchased, or downloaded for free on Themmed?

A: We offer our KISSLicence (Keep It Simple Superstar). We don’t want to give you licence overload with any of our items. We like to keep things simple. With the KISSLicence, you are free to use any of our items (purchased, and acquired for free), in both Personal, and Commercial projects, with certain restrictions. Check out the full licence details here.

Q: How secure is the checkout process on Themmed?

A: We use the tried, and trusted Gumroad (www.gumroad.com) to process all transactions. Here is a quick overview for you –

  • Your payment is secured by SSL with 128-bit encryption
  • Your payment is processed using PCI Compliant service providers
  • If you choose to save your credit card for future buying on Gumroad, these same PCI compliant providers keep your information safe, and encrypted
  • If you decide to create an account with them, they use methods called “Salting” and “Hashing” to store your encrypted password. If an attacker were to get hold of their database, they would not be able to see any users’ passwords

You can read more information on their site here.

Q: How do I identify a transaction from Themmed on my credit card/bank statement?

A: Any transaction you make on Themmed, using the Gumroad checkout will appear on your credit card statement as –
GUM.CO THEMMED

 

Q: Do you issue refunds, and what is your policy?

A: We want you to be truly happy with any product purchased on Themmed. With that in mind, we offer a 30 day returns policy from your date of purchase. Not many companies offer a returns policy on digital goods, but we’re a little more trusting than them.

Q: What are your favourite Mac apps?

A: Sketch, Zeplin, MarvelIconJar, Zoomy, Pocket, Numi